1. How do I place an order?
Simply browse our website, select your preferred silk clothing item, choose your size or available options, and click “Add to Cart.” Then proceed to checkout and complete your payment securely.
2. Can I modify or cancel my order after placing it?
Orders can be modified or canceled within 12 hours after placing them. After this time, orders may already be processed and cannot be changed.
3. How can I check my order status?
Once your order is shipped, you will receive a confirmation email with tracking information. You can use it to check your order status at any time.
4. What should I do if I receive a damaged or incorrect item?
Please contact us within 48 hours of delivery and provide clear photos or videos. We will arrange a replacement or refund after verification.
5. What are your shipping options?
We offer three shipping options:
- Economy Shipping
- Standard Shipping
- Express Shipping
Available methods may vary depending on your location.
6. How long does delivery take?
Delivery times vary by region:
- United States / Canada: 7–15 business days
- Europe: 7–15 business days
- Asia: 5–12 business days
- Other regions: 10–20 business days
Express shipping typically takes 3–7 business days.
7. How can I track my package?
After your order is shipped, you will receive a tracking number via email. Use the tracking link provided to monitor your shipment.
8. What happens if my order is delayed or lost?
Delays may occur due to customs or logistics issues. If your package is confirmed lost, we will offer a replacement or full refund.
9. How do I initiate a return?
Please contact our customer support within 7 days of receiving your order. Silk clothing items must be unused, unwashed, and in original condition with all tags and packaging attached.
10. How long does it take to process a refund?
Refunds are typically processed within 3–7 business days after approval.
11. What payment methods do you accept?
We accept major credit/debit cards and secure online payment methods.
12. Do I need to create an account to place an order?
No, you can place an order as a guest. However, creating an account allows you to track orders and manage your purchases more easily.
13. How can I contact customer service?
You can contact us through our website contact form or email support. Our team is always ready to assist you.
14. What are your customer service hours?
Our customer service is available daily from 11:30 AM to 7:30 PM.